Welcome to the Christophe Robin website, ca.christophe-robin.com (“Website”).

Colorist Christophe Robin US, Inc (“Christophe Robin”) provides the content and services available on the Website to you subject to the following terms and conditions (“Terms and Conditions”). By accessing or using the Website, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions, our Privacy Policy which is incorporated by reference into these Terms and Conditions, as well as our shipping, payment and return policy which is set out in these Terms and Conditions.

 

COPYRIGHT

All web site design, text, graphics, logos, button icons, images, audio clips, the selection and arrangement thereof, and all software is Copyright © Christophe Robin, ALL RIGHTS RESERVED. The compilation - meaning the collection, arrangement and assembly - of all content on this Website is the exclusive property of Christophe Robin and protected by Canadian and international copyright laws. All software used on this Website is the property of Christophe Robin or its software suppliers and is protected by Canadian and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of this Website for the sole purpose of placing an order with Christophe Robin or using this Website as a shopping resource. Any other use of materials on this Website - including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance - without the prior written permission of Christophe Robin is strictly prohibited. All material and information presented by Christophe Robin is intended to be used for educational or informational purposes only. Your use of this Website is subject to these Terms and Conditions.

 

TRADEMARKS

Christophe Robin and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Christophe Robin and may not be used in connection with any product or service that is not offered by Christophe Robin or otherwise in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Christophe Robin.

 

CONTACT US

Questions
For questions regarding online orders, requests or inquiries, please contact us:
via the online contact form
by phone at 646 366 5133 (Monday-Friday 10am-5pm ET)
by email at customercare@christophe-robin-us.com.
Please have your order number ready, and include your full name, contact information, and order number on all correspondence.

Comments And Suggestions
Your comments and suggestions are valuable to us. To help us better serve you, please give us your thoughts regarding your experience with Christophe Robin by email at customercare@christophe-robin-us.com. We would love to hear from you!

 

PURCHASING

Shopping Cart
You may review your shopping cart anytime by clicking on ‘Cart” on the top right of the page. The actions that may be made from your shopping cart include:
Remove or add products: you may change items quantity by modifying the ‘Quantity’ or remove an item by clicking on the ‘X’.
Continue shopping: you can go back to the product pages from the shopping cart by clicking by using the categories menu on the top of the page.
Place your order: once you are ready to place your order, please click on the button ‘Checkout’.

Product Availability
Occasionally, a product may be temporarily unavailable. If you wish to know when it will be back in stock, please contact us.

Maximum Purchase Policy
We regret that we must limit orders to no more than 3 units of any single item. Besides, the total amount of the order should not exceed $1,000 for security reasons. 

Samples
To make you discover Christophe Robin complete line, you can select 2 free samples in the shopping cart.

 

ORDERING

Order Processing
Once your order is submitted, you will receive an email confirmation that your order was received and is currently being processed. Please keep a copy of this page for your records, as it contains your order number. If an order confirmation does not arrive within 24 hours of submission, please contact us. Once your order has been processed and is sent out for shipment, you will receive a separate shipping confirmation email along with your order tracking number. You may use this number to track your package on Fedex website. To get an updated order status, please contact us.

Payment Methods And Terms
Christophe Robin only accepts payments by credit and debit cards – Visa, AmEx and Mastercard. A promotional code can be used during the checkout process. For your security, your billing name and address must match that of the credit or debit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Secure Checkout
Christophe Robin understands how important security is when shopping online. We use Secure Socket Layer (SSL), the most advanced consumer online security technique to date.

Sales Tax And Goods And Services Tax
Sales tax and goods and services tax will be charged on orders being shipped to jurisdictions that require such tax. For orders shipping to all other jurisdictions, such tax will not be charged.

Order Modification Or Cancellation
If you would like to modify or cancel an order once it has been placed on our Website, please contact us immediately in order to modify or cancel your order as soon as possible. As orders are normally processed and shipped within 24 hours, we cannot guarantee that your request can be accommodated. If your order has already been shipped, you will need to follow our return/exchange procedures. For details on returning an order, please refer to the Return policy section. Please allow four weeks for reimbursement.

Issues with Shopping Cart or Checkout
Had you any issues in the shopping cart or during the checkout process, please contact us immediately.

 

SHIPPING & DELIVERY

Shipping Methods And Rates
Christophe Robin orders are shipped by Fedex only and delivered on business days Monday through Friday, excluding major US and Canadian holidays. Please find below the shipping method available at our Website:

Ground Shipping
$19.00
5 – 7 business days

Shipping Confirmation & Package Tracking
After your order is placed, you will receive an order confirmation email. As soon as your package ships and is assigned a tracking number, you will receive a shipping confirmation email with tracking number linking to the carrier's website, where you can track your package directly.

International Shipping
Only customers with both Canadian billing and shipping addresses may purchase Christophe Robin products online on the Website. If you are located outside Canada, please visit our international site at www.christophe-robin.com.

Shipping To Another Address Or Gift
You can ship your purchase to a different address than your billing address. In order to do so, please replace your shipping address by the other shipping address you would like to ship your order to. For security reasons, please make sure your billing address remains the same as the one on your credit or debit card.

 

RETURNS & REPLACEMENTS

Return Policy
As satisfying our customers is our top priority, Christophe Robin accepts returns. You have 14 days from the date of delivery to return all or part of your order. The products returned will be only accepted if they are in their original packaging, unopened and undamaged. We recommend that you use a carrier like FedEx in order to be able to track your package and to be guaranteed we receive it. Please allow four weeks for reimbursement from the date we receive your package. Please send unwanted product in its original packaging with shipping invoice and reason for return to the following address: 

Christophe Robin
Returns Department
900 Broadway, Suite 905
New York, NY 10003

Please indicate Order Number as well as the reasons of your return # 

Christophe Robin will refund the initial shipping and handling fees charged when your order was first placed. However, we regret that we cannot reimburse shipping fees incurred when returning your order. Please note that we can only accept returns for products purchased on the Website. If you have questions about returns, please contact us.

Damaged Goods
If your package was damaged during shipment by the carrier, save the box and merchandise and notify us immediately. Please include your order number for faster service.

Gift Return
If you would like to return a gift, please contact us.

Exchanges
Christophe Robin does not allow exchanges through its Website. However, you may return your order for a refund and place a new one on the Website. For details on returning an order, please refer to the Return policy section. For more information, please contact us.

 

PRIVACY & SECURITY

Please refer to the Privacy policy section for more information.

 

MY ACCOUNT

Creating My Account
During checkout you will be prompted to create an account by providing a user ID and a password. Your email address is your user ID. You will then be able to manage your account and take advantage of great benefits.

Account Benefits
An account enables you to get multiple benefits, including the following:
• easy checkout : Save your billing and shipping information for faster checkout
• order history: Access information regarding your order, track your orders and view past orders
• special offers for members only 

Managing My Account
It is easy to change your account information online at any time. Simply click on Login. If you have forgotten your password, please refer to the section Forgot/Change your password.

Below are the different sections you will find in your account that you can review and/or update anytime:
• personal information: name, email address and password
• newsletter subscription: manage your newsletter subscription preferences
• address book: billing address and shipping address
• order history: orders placed on the Website.

User ID
Your user ID is the email address associated with the account. Please be sure to update your email address to ensure delivery of any newsletters or correspondence regarding orders placed on the Website.

Forgot/ Change Your Password
If you have forgotten your password, please click on forgot your password? in ‘My account” or in “checkout”. If you want to change your password, please access the personal information section in your account.

Sign Up For The Christophe Robin Newsletter
If you have an account with us, you can sign up for our newsletter in the newsletter subscription section in your account/your information. If you do not have an account with us, please click here and sign up.

Unsubscribe
You can manage your newsletter subscription preferences in the newsletter subscription section in your account/your information. If you receive a newsletter and want to avoid further messages, look at the end of the email for instructions on how to remove yourself from the mailing list.

 

DISCLAIMER

Christophe Robin is providing this Website and its contents on an "as-is" basis and makes no representations or warranties of any kind, express or implied, with respect to the operation of this Website, the information, content, materials or products, included on this Website. To the fullest extent permitted by law, Christophe Robin disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Christophe Robin does not represent or warrant that the information accessible via this Website is accurate, complete or current. Price and availability information is subject to change without notice. Christophe Robin will not be liable for any damages of any kind arising out of or in connection with the use of this Website. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you.

 

APPLICABLE LAW

This Website is created and controlled by Christophe Robin in the State of New York, U.S.A. As such, to the fullest extent permitted by applicable law, the laws of the State of New York will govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. The United Nations Convention on Contracts for the International Sales of Goods, also known as the Vienna Convention, shall not have any application to the relationship between you and Christophe Robin.

Some jurisdictions do not allow a contract to be governed by a law from outside that jurisdiction. Accordingly, the laws of the State of New York may not apply to you.

Christophe Robin reserves the right to make changes to its Website and these disclaimers, terms and conditions at any time.

Our address
Christophe Robin
900 Broadway, Suite 905
New York, NY 10003

 

Notice Of Claimed Infringement

If you believe your work or content has been copied and posted to this Website in a way that constitutes copyright infringement, please provide Christophe Robin with the following written information in accordance with the Copyright Act:
A description of the copyrighted work that you claim has been infringed upon;
A description of where the material that you claim is infringing is located on this Website;
A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
Your name, address, telephone number and email address (if available); and
A statement by you that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.

 

PRODUCT INFORMATION

The products displayed on this Website can be ordered and delivered only within Canada Christophe Robin products displayed on this Website may be available for sale in foreign markets. All prices displayed on this Website are quoted in Canadian Dollars and are valid and effective only in Canada. All of the products purchased from this Website should be used in accordance with the instructions, precautions and guidelines. If any minor uses any goods or product from Christophe Robin it should be only after the legal or parental guardian has discussed the product with the minor's doctor. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Christophe Robin. We aim to keep all advertised items in stock, but occasionally an item may not be available due to an unforeseen reason.

 While information provided is intended to be accurate, no representation or warranty is made with respect to the accuracy or reliability of such information. We endeavor to display all information correctly, but occasionally the information provided may not be accurate. Product, service and other information provided are subject to change without notice. Errors will be corrected where discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions. Please let us know immediately if you become aware of any errors.

Graphics and diagrams have been provided for illustrative purposes only, and may not accurately reflect actual product availability. Colours, styles and other variants depicted are for illustration only and are subject to change.

 

FRAUD PROTECTION PROGRAM

As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

 

COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

Christophe Robin welcomes your comments and feedback regarding this Website, and Christophe Robin products and services. Any information, materials, suggestions, ideas or comments sent to Christophe Robin will not be treated as confidential, proprietary or trade secret information and, by submitting such information, you are granting Christophe Robin an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever. Unless required by law, Christophe Robin will not use your name in connection with any such information, materials, suggestions, ideas or comments without your prior written consent.